Hostwinds vs Memset 2021

past 15 years. Hostwinds representative assisted me with information, setup and walked me through everything. The customer service here is amazing and I Will be putting a banner on my website.

e compra; si no al final, molesto, te muestran un precio, pero al manejar el servicio uno debe poner mas dinero. por ejemplo nosotros compramos el servicio revendor o reseller. https://www.hostwinds.com/hosting/reseller plan "ULTIMATE" el cual la pagina web señala que tiene los implementos. al final el panel WHM para manejo de los usuario uno debe pagar, No dan opciones de poner uno gratis, en el momento de elegir el plan. si uno no quiere pagar por ese panel. no da la opcion para activar o administrar tus propios usuarios, crear perfiles o tamaños de las cuentas. como otras empresas de hosting por ejemplo como son hostgator, banahosting, a2, etc...son poco claros....!!! por lo cual por favor cancelamos el servicio que duro menos de 12 horas. lo compramos a las 13:00 horas y ya a las 17:00 lo comprobamos que es poco claro. esperamos que nos devuelvan el dinero lo mas pronto posible. perdieron un cliente grande de sudamerica.
traslate:
That of only putting services to medium, charging for everything and not informing users of the price during the purchase; if not at the end, annoying, they show you a price, but when managing the service one must put more money. for example we buy the reseller or reseller service. https://www.hostwinds.com/hosting/reseller plan "ULTIMATE" which the website indicates that it has the implements. at the end the WHM panel for user management one must pay, they do not give options to put one for free, at the time of choosing the plan. if you don't want to pay for that panel. it does not give the option to activate or manage your own users, create profiles or account sizes. like other hosting companies such as hostgator, banahosting, a2, etc ... they are unclear .... !!! Therefore, please cancel the service that lasted less than 12 hours. We bought it at 1:00 p.m. and already at 5:00 p.m. we checked that it is unclear. We hope that they will return the money to us as soon as possible. They lost a large client from South America.

ue. Shame that all changed.
Over the last two years the downtime increased and customer service quality dropped. But to top it all the final nail in the coffin was when they stopped being transparent about the issues.
The first downtime I had this year was in the early hours of the morning and Memset decided to not notify any impacted customers. Why? I'm guessing it was in the hope that they didn't notice. They then reported the downtime it was less than the reality. I was awake as I had been alerted by downtime monitoring software that my clients sites were down so I could see exactly how long it was down. I had to argue with them back and forward over tickets to get any kind of compensation for the downtime. They apologised and said they didn't get it right this time but would sort things going forward.
Fast-forward 2.5 Months from incident #1 and we have incident #2 - another period of downtime. This time over 4hrs! They notified customers this time but then decided to update their service status to say service was 'degraded' - Not down, 'degraded'. I don't know what planet their service team lives on but when you have servers down due to hardware failure it's not degraded it's down!
When I questioned them on this, they said:
"Our intent was certainly not to downplay the severity of the incident. We aim to achieve a balance between transparency, and avoiding causing unnecessary alarm which is why we made the decision to classify the incident as a service degradation rather than an outage, as the complete IT service (in this case our Cloud VPS platform) was largely unaffected."
So there you have it, they are not completely transparent about downtime and openly admit this. This is totally unacceptable in this industry and as such I will be cancelling my service with them and no longer recommending them to anyone going forward.
Since the most resent incident they have even gone back and edited the downtime from previous months to show as 'degraded service' - This is deception, plain and simple no matter how you word it.
Sorry Memset but unless you go back to the quality service you used to provide I would imagine others will be leaving too.
I could have forgiven the first time but after the second time the proverb "Fool me once, shame on you; fool me twice, shame on me" comes to mind.