TLDR: their support is either woefully incompetent or willfully negligent.
This review is about support only. We needed a par
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ticular technical setup (setting up a CNAME without delegating to their DNS). This is a bread and butter question if you're in the business of web hosting. I contacted their chat support and discovered many problems.
1) Very, very slow - each response took literally at least a minute. Often, it would be several minutes to respond. A total chat conversation of about 15 messages from me took over an hour.
2) completely disengaged - support tech was not even paying attention. To the point where I asked "how can I do this?" and the response was "Yes"
3) Technically dreadful - support tech did not understand even the basics of how the web worked. If you're a "leader" in web hosting you should at least know how DNS works. Even after they spoke to their "expert" the answer was still wrong.
4) Scripted responses or just plain lies - the solution they gave me did not work. I tested it between waiting for them to reply to my questions. Their response? Repeat the same answer again and again. It was clear by this stage either they didn't know how to do it, or they simply could not do it. So I asked to cancel and get a refund. I had to ask verbatim 4 times before the support rep finally acknowledged my request and asked if I wanted to cancel.
They may be cheap but if anything ever goes wrong or if you ever plan to get help you are likely to be in trouble. If their customer service is so terrible, I hate to think how their other departments operate.
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