I pay about $100/mo on top of normal server price for managed hosting and support from inmotion but they haven't been the bes
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t. I've waited in chat queues for long periods of time and then told to wait up to 30 minutes while investigating but if I'm not right there to respond when they reply, my support session gets ended immediately. I explained my frustration and even mentioned leaving a bad review to which I was told "go ahead" - so here it is. Lack of empathy on part of support. My server has experienced high cpu issues that are still only half resolved. I have several other servers with other vendors (same type of setup) and no issues with them and far less expensive. I paid extra when I fired up my inmotion server thinking I would get extra, so far just extra cost. Something is fishy, but mostly I'm not happy with the support considering I pay extra for it and only get good support occasionally. Today I watched my average server load soar to over 100 when it's should be around 1. Support told me they see that it happened but he didn't know why. My experience could be an isolated one. I've never left a bad review before, but I was encouraged by support to do so... weird.
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