It stands out because the support responds in less than 15 minutes, at any time, they solve all kinds of problems (if you insist). They have even solv...
ed programming problems.
I have tickets of up to 60 messages until the problem was solved.
The speed of the sites is very good, the service does not show failures or crashes, the emails work very well.
Bandwidths are very high for simple plans.
Recently my client and I both lost our email services on a phurix host. It was reported to normal support and through their 'urgent' support route but...
their response was nothing, not even an acknowledgement. 10 days later and many emails from us and still no response.
I was on the basic personal option but my client was on small business level option and loss of emails was a serious issue for them so we had no choice but to move to another host. I changed our MX records to point to the new host and got our email functionality back instantly, then I redirect our nameservers. This issue was not the only time we've had poor support so moving hosts had already been discussed; this was the final straw though.
The new host is fastcomet.com and actually worked out cheaper than phurix as we're combining our domains onto the one host, but price is not the main concern, it's the support and so far it has been very good from fastcomet, with a support ticket and online chat options available - something that phurix used to have but dispensed with several years ago unfortunately.
Also their claimed 100% reliability is only on the network connectivity - it doesn't include server downtime!
There may be a solid reason for their total lack of support but as we don't know what this is we didn't have much choice; they've hosted several domains for me for over 10 years but loyalty only goes so far, bye bye phurix.
This company is getting worse. First they raise the prices of the plans, then they put domains apart from the plans.
Now they put spam and intrusiv...
e advertising in cPanels. When you enter your cpanel you have spam and banners with offers. In all the time that I have been hiring hosting, I have never seen this.
It is incredible that a hosting company charges you $ 119 annually. And then they put spam and intrusive advertising on you.
It's as if you were using one of those free hosting. I no longer recommend this company at all. For its forms and policies.
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