It stands out because the support responds in less than 15 minutes, at any time, they solve all kinds of problems (if you insist). They have even solv...
ed programming problems.
I have tickets of up to 60 messages until the problem was solved.
The speed of the sites is very good, the service does not show failures or crashes, the emails work very well.
Bandwidths are very high for simple plans.
The worst provider I have ever dealt with. Tech support is terrible.
A customer of mine recently purchased web hosting services from Hostway, and it’s been a nightmare since the moment the purchase was made. The salesma...
n repeatedly assured us that we would have Cpanel access, and it’s not even available. They assured we could install a shared SSL through them…..it turns out you can, so long as you email it to them every year and get them to install it. I don’t trust their ability to install it based on what I’ve seen so far though.
From the very moment we purchased an upgraded plan, we hadn’t even logged onto the site yet, they took down our original website and hosed our email settings. In the middle of the business day.
For several days I was unable to upload my index.html file, I had to send it to them and ask them to do it. The other files upload fine, just not the index file. At first they attempted to blame FileZilla for the problem, then finally got a workaround where I upload the file into my images folder, contact them, and they move it into the root directory. Not satisfactory, at all. I still am unable to edit my own htaccess file, and it doesn’t look like they care much about fixing that either.
This started last Friday, and today is Tuesday. I have spent literally hours on the phone and in chat with them trying to get this ironed out, and as of 5pm Tuesday it still is not fixed. It takes as long to explain the issue as it does for them to look through their documentation for an answer, because they are not even minimally competent with the technical workings of a server.
Maybe they do okay with Wordpress, I don’t know, but unless that’s your thing steer way way clear of this company.
This company is getting worse. First they raise the prices of the plans, then they put domains apart from the plans.
Now they put spam and intrusiv...
e advertising in cPanels. When you enter your cpanel you have spam and banners with offers. In all the time that I have been hiring hosting, I have never seen this.
It is incredible that a hosting company charges you $ 119 annually. And then they put spam and intrusive advertising on you.
It's as if you were using one of those free hosting. I no longer recommend this company at all. For its forms and policies.
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