ut a week ago my VPS suddenly stopped working. I wasn't able to connect with it through domain, SSH etc. Upon login the status of the account is CANCELLED. I was a bit surprised so I opened ticket and asked them to look into it. Their response was that I must send them ID and the picture of my credit card. I understand this can be some random fraud check or something of this sort (although asking for pictures of CC numbers is a bit dodgy). However they have never asked me to provide anything prior, no e-mail, no request, no warning or anything. They just simply canceled the account completely and didn’t even bother to contact me about it! This behavior also goes against their own ToS: "In case your Order is cancelled and Service(s) are not activated, Hostiso will reimburse you for all pre-paid fees within seven (7) working days as of the date of Hostiso’s formal notice to you that your Order was cancelled. We have no liability for payment of any indemnification, compensation for damage or claims related to the Orders not approved because they have failed our Fraud Screen. No interest or other charges will accrue on the advance paid amounts. " In my case there was no prior warning from their side, no formal notice, and no attempt to contact me either before or after canceling the account. It was me who had to initiate the contact.. Not a nice way of treating a customer of several years. Anyways, just wanted to share my experience with this company. I've been using and I'm still using various VPS providers but this is probably the worst customer service I've experienced so far. So if you don't want to be suddenly cut off the server, lose access to your backup, family pictures etc I suggest to stay away from them.