or 4 weeks now - and it's impossible to even access our account with them.
Their login doesnt work - and I WANT TO SIMPLY HAVE ACCESS TO OUR DNS and get oour stuff safely away from them.
Please SOMEONE HELP@!!
Their support is a foreign call center - and they doon't know anything
I am quite concerned as my sites are very impoortant foor oour OONLINE TRAINING SCHOOL and service hundreds of students..........we need this resolved NOW!
Also my one website since they took over has been hacked and my site is suspended from the internet and a RED WARNING SCREEN COMES UP when you try to go to one of my sites.@@@@@
There shoould be LAWS AGAINST PEOPLE DOING THIS.........

ain for the Primary Domain. When I asked that it be changed, they gave me a very convoluted answer about having to close down domains and reopen them...they were powerless to do anything otherwise. Then websites were going down for no reason, not all the domains I own showed up in my lists of domains, and now the best: I am trying to move everything to a different hosting and I find that ALL my domains have been reregistered to Tucows during the migration to Site5. So now I have a battle to get my domains back, each company pointing to the other and telling me to go talk to them. Chat help? They are just blowing me off on this issue. Stay far away!!!!

t autopay. Then the server kept dumping emails, and their security was atrocious and they crossed my account with someone else's and I was getting their emails and some of their data, and the other Web site owner was seeing my stuff. After speaking with the other Website owner, we were both frustrated and I called after a series of calls to deal with all that was going on.

Lucky for me, I got the absolute dumbest customer service rep they could find and she kept trying to convince me that the billing, the server dumb, the cross account with an entirely different Web owner were all my fault. Enter an email the next day, claiming that my account would be suspended for an issue that I had not responded to. The owner of the other Website contacts me and tells me he got a similar email. Now, we're both losing sales and I contact site5 again and they get my site back up, but for some reason, my SSL is no longer working..... So I contact them again through chat, I get the exact same stupid customer service rep, who again proceeds to tell me that this is all my fault. Now up until now, I've been as nice as can be with them. And I finally tell her I'm tired of her trying to say everything that's happened is my fault and I ask to speak to a supervisor. She proceeds to tell me that she is helping me, I proceed to tell her she is not helping me and I need someone who knows what they're doing with customers and their accounts because I'm tired of their mistakes costing me and my business money. She tells me she'll create a ticket at a higher level and someone will contact me.

The next day, I get an email telling me they are terminating my account for being rude to a customer service rep. I email them to ask how asking for a supervisor is being rude. I finally get the supervisor to speak to me and go through all the process of explaining all that's happening and he simply cannot understand what's causing the issue, so it must be my fault. I tell him I'm in communication with the other owner and I ask him to tell me how to split our accounts on the server. He tells me that's something the company does, and I say "exactly! So why am I getting the run around here." Then I ask what the records show about my auto pay and he says I've had autopay for two-years and he says that sometimes their servers haven't processed transactions and sometimes Websites get suspended for that. I ask how that's supposed to be my fault.

That night, I get an email telling me that they have reviewed the situation and agree that my account will be suspended for "frustrating their customer service agents."

So, bottom line. If it's their fault and they're stupid to solve the issue and you demand that they behave professionally and fulfill the terms of their services, they will terminate your account. I have no idea how this place stays in business. They have no clue how to deal with customers and I'm pretty sure it's a family of idiots running it who find their servers in boxes of Cracker Jacks and assume they know what they're doing.