Opiniones de Expertos y Usuarios sobre Flywheel

Pinned review

Debbie Campbell

de Estados Unidos |

26 Jul, 2018 | 17:07

4.2

A reasonable alternative to WP Engine, but with some issues

I moved about 50 client sites from WP Engine to Flywheel in 2018. In general, they are quite good, up-and-coming competition. Their support techs are very good, on par with WP Engine. But they do have some problems - in my experience support tickets can take anywhere from a few minutes to over 16 hours to get a response. That's really unacceptable especially for a bulk plan. There is no 24/7 support chat as promised when I signed up, though they say they plan to have that in place soon. Their support tickets don't show the conversation thread making it difficult to follow when there are a few exchanges. It's quite user-friendly for designers, but not developers: there is no phpMyAdmin and no access to wp-config.php. There's no way to clear the Flywheel cache from inside the WP dashboard as you can with WP Engine, which is irritating to clients. The biggest problem I've found is really the inconsistent support ticket times.

Service used: Shared - Agency

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Gregory Lee

15 Nov, 2018 | 23:11

Thanks for the heads-up! I've been eyeing Flywheel for a long time, and saddened now by some of these limitations. I was surprised and concerned about the lack of some utilities you mentioned: db admin, access to wp-config, and inability to clear the cache. I wrote to them to verify this was accurate, because those are pretty much deal-breakers. Below is their response, and then my comments: 1. We have an online database manager https://getflywheel.com/wordpress-support/can-get-access-database/ We do also offer direct db access for an additional fee. 2. The wp-config file is locked down, but our support engineers can make edits for you as needed. 3. You can clear the cache from the Advanced tab in the dashboard. https://getflywheel.com/wordpress-support/how-do-i-clear-my-cache/ 1. It's not as full-featured as phpmyadmin, but it looks similar to what I get at Cloudways, and at least it lets you import, export, and do the most common functions. I could live with that. 2. I don't like not being able to access wp-config myself. :( Boo hiss. 3. I hate it when they answer a question you didn't ask and pretend that solves your issue. So there really is no way to flush the cache within WordPress, which is dumbfounding and unheard of.

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Debbie Campbell

16 Nov, 2018 | 00:11

Sure, glad to help. What they told you is true, but that doesn't make some of it any less appealing...

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Hosting Compartido

Nombre del Plan	Espacio	Ancho de banda	Panel	Número de sitios	Precio
Tiny	5 GB	20.5 GB	cPanel	1	12,06 €	Detalles
Personal	10 GB	49.97 GB	cPanel	1	23,19 €	Detalles
Freelance	20 GB	199.99 GB	cPanel	10	89,04 €	Detalles
Agency	50 GB	500.02 GB	cPanel	30	224,44 €	Detalles

Frequently Asked Questions

Can Flywheel help me choose a WordPress plan?

Yes, you can ask for help with your decision via email, phone, and by filling out a quote. All of these are available on Flywheel’s website.

What is a visit?

A visit is an unique IP address in a 24-hour period that opens your website. Knowing how many visits you have can help you gauge which WordPress plan suits you and how your website is doing overall.

Does Flywheel offer any discounts?

Yes, if you sign up for an annual plan on Flywheel, you will get two months of hosting for free.

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