I have been using their service for long time , good experience .
The team is very professional and can always get quick response for technical suppo...
Effortless Hosting Experience with Exceptional Support and Polite Chat Assistants
These lads have an easy and very friendly interface. Their support has a chat option for texts messaging. The chat support guys are awesome and polite...
I will tell my experience with this company from the beginning,
First, of thing I was surprised by the features that this company offers like (2GB Ra...
m, 2 CPUs Cores) but after I examined these resources I discovered that this is the big lie. I ran a Magento site in this hosting despite all the limitations in it and every time I open Magento backend I get "Resource Limit Reached" message.
Second is the hell of the support guy who thinks that he is the only person on the planet that knows how to run a server and nobody knows.
when I screenshot the problems and prove it they don't even say "Thank you" or "We are sorry for this mistake" they just try to resolve it after a rude speech.
Finally I decided to move to another hosting company and want to download server backup, They said you should backup your sites your self, However, I did it and when I started to download the files, I discovered that the max download speed does not reach 500Kbps and imagine how does it take time to download such 50GB of files.
When I asked them for the support they said - as usual - we can not do any thing and you are the only customer that complains about the download speed.
Finally I want to attach a pice of the replies that I was getting from them here: https://ibb.co/CnRrZ73
They closed my account without any warning and they didn't let me complete downloading my backups!
Money back. service is not transparent to resellers
original:
Eso de solo poner a media los servicios, cobrar por todo y no informar del precio a los usuarios en el transcurso de compra; si no al final...
, molesto, te muestran un precio, pero al manejar el servicio uno debe poner mas dinero. por ejemplo nosotros compramos el servicio revendor o reseller. https://www.hostwinds.com/hosting/reseller plan "ULTIMATE" el cual la pagina web señala que tiene los implementos. al final el panel WHM para manejo de los usuario uno debe pagar, No dan opciones de poner uno gratis, en el momento de elegir el plan. si uno no quiere pagar por ese panel. no da la opcion para activar o administrar tus propios usuarios, crear perfiles o tamaños de las cuentas. como otras empresas de hosting por ejemplo como son hostgator, banahosting, a2, etc...son poco claros....!!! por lo cual por favor cancelamos el servicio que duro menos de 12 horas. lo compramos a las 13:00 horas y ya a las 17:00 lo comprobamos que es poco claro. esperamos que nos devuelvan el dinero lo mas pronto posible. perdieron un cliente grande de sudamerica.
traslate:
That of only putting services to medium, charging for everything and not informing users of the price during the purchase; if not at the end, annoying, they show you a price, but when managing the service one must put more money. for example we buy the reseller or reseller service. https://www.hostwinds.com/hosting/reseller plan "ULTIMATE" which the website indicates that it has the implements. at the end the WHM panel for user management one must pay, they do not give options to put one for free, at the time of choosing the plan. if you don't want to pay for that panel. it does not give the option to activate or manage your own users, create profiles or account sizes. like other hosting companies such as hostgator, banahosting, a2, etc ... they are unclear .... !!! Therefore, please cancel the service that lasted less than 12 hours. We bought it at 1:00 p.m. and already at 5:00 p.m. we checked that it is unclear. We hope that they will return the money to us as soon as possible. They lost a large client from South America.
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