Hostinger vs VPSie 2021

tes fuertes con cuestiones de correos que creo que lo solucionaron ya migrando a otro servicio y ya no ha generado problemas (hasta ahora). Sin embargo llegué aquí porque tengo una queja y quisiera hablar con un administrador y no con soporte, ya que personal de soporte me dijo que se podría hacer algo, me comprometí con mi cliente y después me dijeron que siempre no. En soporte solo me dicen que disculpa por el mal entendido pero que siempre no se puede. Esto me está ocasionando un gran problema con mi cliente y quizá lo pierda si no se soluciona.

pany is because it was recommended by SoftLab24. After about a month of getting absolutely nowhere, we decided to pull out from using them. Complete lack of understanding almost any message we sent them. It was as if they weren't reading any of the messages we sent, and we're simply sending automated replies. Almost every response was irrelevant to the topic in the ticket. They offered to set up our OSSN website for $100. We put the $100 on our account, and for weeks they idled and never actually did the job.
We repeatedly asked them to refund the $100 because they did not render the service. They never did, and in fact USED the credits to "maintain the server we were renting from them". Excuse me? We paid them $100 to set up our site, not for maintenance fees. Then they respond with yet another automated response saying that when we sign up to their site, we agreed to the TOS and they offer no refunds, when I have tickets as proof stating they would process the refund. Now they don't have the $100 to give back because they never shut off our servers and it ran unused for months, allowing them to trickle the funds into their account. We ended up disputing the charges with our bank to get our money back.
Irrelevant ticket responses, very shady business practices, and overall a terrible service. There are a myriad of hosting providers that offer superior servers, quality customer support (like a phone number that I can call that actually works and doesn't constantly connect to an automated message that hangs you up), and better pricing with honest service. Do not give these people your money. I would not be surprised if all these reviews were paid for in some form or fashion. Within a few days I was starting to doubt this company, but tried to see past it so that we could get our site up and running asap. It was a costly mistake and I hope anyone reading this doesn't fall for the scam that is this company.

la web está offline todo el día con perdida de dinero por la falta de la tramitación de los pedidos y los envios pendientes.
Ya había movido el hosting, y ahora tendré que migrar el dominio, en cuanto el hosting no aguanta una instancia sencilla de un prestashop.