We use a blend of their products such as dedicated server and vps servers and so far, we are extremely pleased with the service. The support team is helpful but a 24/7 general purpose live chat would be a nice addition. Unlik... Más e other provider hetzner focuses mostly on the european market and the addition of new location (Which they own) would be nice in order to have dedicated servers across the world. That being said, We would recommend hetzner without a doubt. Menos

So support just is nonexistent in this company so if you need some reliability in the service go check something else. The price seems right to me but if i get charged for something while not able to get support of any kind for is disappointing.