Equipo técnico es pésimo, realmente una vergüenza, no tengo palabra para describir lo fatal que es. Precio es restable, prestaciones nada envidiable. ...
No cuenta con un simple antivirus, cuando detectaron virus, en vez de darme una solucion simplemente banearon mi cuenta, es decir; todas las paginas fueron dado de baja hasta que buscara a alguien que solventara el problema o contratara por 1500 euros un antivirus para mis paginas, es el unico que tienen y no aceptan otros.
I signed up for a hostsailor Reseller Account in January 2023. I was intriged by their good prices and quick replies to my queries. The infortunate th...
ing happened in March, 2023 when I received an Account Suspension Notice even though my payment date was not due. When I contacted susport, I was told one of my hosted accounts has an SBL Listing. So I sought to find out the way forward, but support said there was nothing they could do, but I had to wait for abuse department. I even suggested terminating the hosted domain responsible for the SBL listing, but support said they could not help until I am contacted by Abuse Department.
All my queries to abuse department went unanswered. My Reseller Account was suspended on the 16th of March, 2023. It was on 19th March that I received a response from Abuse Department. And even that was after I had sent hundreds of messages to support and also using live chat such that an agent decided to contact Abuse deparment on my behalf.
For 4 days, my Reseller Account was suspended and I could not tell the way forward. Customers were on my neck. They could not access they websites for 4 days.
As if that was not worse enough for Hostsailor, I finally received a Resonse from Abuse department with just FIVE WORDS "that's it for your server". That is all the abuse department I had spent 4 days anxiously waiting for had to say.
Simply put, they will not give me any opportunity to fix whatever problems there are. Neither will get me backup copies of my account.
Hostsailor needed to understand that I was a reseller, and it will be entirely wrong to take down a reseller account with several sites hosted just because one website has an issue. I lost several customers because of this and I would not blame them.
I WILL NEVER RECOMMEND HOSTSAILOR TO ANYONE RESELLING HOSTING ACCOUNTS. They are not considerate. You may never know when any one of your sub accounts will go against the almighty ABUSE DEPARTEMENT. STAY AWAY FROM HOSTSAILOR even if it is not a reseller account.
Oh and by the way, they offer a $10 reward for positive feedback/review, so don't trust most of the positive reviews you read around about them.
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