Years ago, our founders realized that many online service providers lacked the skills and vision needed to provide truly integrated, holistic, and flexible online solutions. In addition, these mavericks realized that many businesses were paying far too much money for far too little results.
That's why in 2002 they launched MochaHost - The Online Central.
Alojamiento web de calidad con base en los Estados Unidos para casi cualquier tipo de sitio
MochaHost es una empresa sólida que brinda alojamiento web directo y opciones de revendedor. Su enfoque principal es el hosting directo, que viene como servidores compartidos, VPS o dedicados basados en la nube. Ofrecen tanto opciones Linux como Windows en todos los niveles, lo cual es muy bueno (aunque para revendedores es solo Windows).
Ha estado en el mercado desde 2002 y ha construído una reputación fuerte por tener alojamiento web excelente. Incluso ha ganado algunos premios de publicaciones tecnológicas reconocidas incluyendo CNET. Su oficina principal está ubicada en San José, California, donde tiene su centro de datos principal. Esta empresa promociona el hecho de que tiene su propio centro de datos, el cual se mantiene bajo los estándares más altos y tiene múltiples conexiones a internet para mayor confiabilidad.
I'm using mochahost's linux soho plan for my personal project and it's better than I've expected. It's the cheapest hosting provider I can find but it includes so much more than most other hosters. I can manage my site using cPanel and it comes with unlimited emails for me with unlimited space. I've haven't needed to contact the support but I've heard they are good.
I have a SW company, and more than 30 services are hosted on Mochahost. and I have used many of their offered services, VPS, JVMs, WordPress ...etc but all with the same result Simply it is a very sour experince and I really do not recommend it to anyone and for the following reasons - The tech support always tries to push the issue back to the customer - They forcefully save your card and deduct payments even for theose services that you turned the auto-renewal off! - HA they promise is simply nothing close to what you will get in the reality, lots of downtime with trimendious delays in resoluiton. - No clear SLAs - Once there was a wrong payment from their system, yet despite of that, no refund was allowed!!! - And much more you will find when dealing with them!!! ------------------------------ Simply, get away from Mocha
i signed up to move my website to Mochahost. After talking to customer service, I canceled the transfer. The rep didn't know much about her product. I kept telling her what webpage I was on and what I was seeing but she couldn't find or help me. I requested she transfer me to someone else but she refused. AVOID THIS COMPANY.
I am using the WordPress plan of Mochahost. It's superb in performance and I can host unlimited websites. The only problem that I faced often was related to a resource limit problem. Except for this, Mochahost is fast, reliable, and comes with many exclusive features. Thanks to Mochahost never downtime options.
They don't do back-up, they don't take responsability for lost data
We have a total disk usage of 7GB and 437042 Inode. Even if the plan comes with "unlimited" storage, Mochahost considers my disk usage too much to do back-ups. Sadly I discovered that there are no back-ups only when I needed to restore. BTW, the restore was needed because of a bug too with MySQL. The worst part is that I contacted them, offered them to pay them support hours because I was desperate, I asked them to access the back-end and locate the old data that was detached from MySQL. They have a strong policy not to access shared servers from the back-end so they won't help you with any backend support, not even if you pay them.
So here is the summary of why they SUCK big time  You don't get backend technical support, not even if you pay them  You don't get any guarantee that your data is saved  They are not responsible for any data loss, even if they delete it on purpose  You won't get any backups because shortly they will consider your usage too much even if in reality 7GB is not that much.  They don't have any disaster recovery protection at the server level.
They might say they do everything you want to hear until you need it...
Terrible hosting services! The worst company I have seen in my 20 years of experience. They decide to reduce the number of accounts suddenly and they want us to abide by it! Then they suspend the account. Still cannot believe how terrible the company is! Never go for Mochahost! Trust me they are the worst!
We are extremely sad to hear that this has been your experience and viewpoint on the matter of the reduced number of cPanel accounts.
Allow Us to once again explain that MochaHost has posted numerous notices and has been actively sending e-mails to all affected clients. Starting January 2021, "cPanel" had decided to increase the licensing cost of their control panel / per account. Please note that as a courtesy, we actually took on these extra costs, while we were trying to work out solutions individually with the affected clients.
Unfortunately, a very small number of clients did not get back to Us, and no solution could be found. In our opinion, 9 months is a more than fair and reasonable time. We were left with no alternatives in this situation but to temporarily suspend these accounts in hopes you would reach out.
Our Billing and Support staff is always at your disposal and has explained the situation in detail. We are once again deeply sorry that your experience was a negative one.
I was about to throw my business website into this hosting company cause the offers seems good but the site looks way outaded, looks like a website from the 90’s, but the point is, all these complains of customers, made me consider not going to use thier service nor will I recomend my clients to do so
These people are a big lie. I'm so frustrated by their behavior today. They promised a fixed renewal amount for lifetime since 1st renewal and got the same at my 1st renewal but today when I try to renew for another year, they just changed the price and it is higher than they promised. Even their customer service representatives are so unprofessional, I never got satisfied with their answered because they actually know nothing. I'm so surprised that how you can cheat customers this way? Don't trust them, don't expect anything positive from customer service. Got worst experience ever in my life.
Thank you for sharing your experience! Since MochaHost takes all of our clients feedback very seriously, can you please reach out via e-mail to "email@example.com"?
Since our "LifeTime" discount does effectively lock your hosting package price, our managers are very eager to review your case and see what was the exact situation that occurred. We will be awaiting your e-mail, thank you!
I didn't talk about lifetime discount! I said I got discount while purchasing the subscription only and with an agreement of a fixed renewal amount for next renewals. I purchased the plan for around $54 or so and supposed to be a renewal amount of $83 from second year onward. I renewed last year for $83 with a domain name. But this year your system asking $88 for no reason, even without the domain name. Why do you charge me higher whether I fixed my renewal amount for $83 as per your agreement? And your rude and unprofessional customer service representative says anything without logic. This is how you lie.
Well, I have sent a mail in details including all payment and invoice numbers as per your request above. I'm copying here the same below; I have purchased Business 1y (Linux) G28 with a free domain (storycraftbiz.com) for 1 year on 2nd Sept. 2019 in a discounted price of $41.70, invoice Number: 814174. At that time I was offered to fix my yearly renewal amount by $83.40 per year for the whole package including the domain name. Next year 2020 I renewed my whole package by paying $83.40, Invoice 1034105 sent on 07/07/2020. Few days ago I transferred my domain to somewhere else and the domain is not active now in MochaHost. Yesterday I tried to renew my hosting subscription and found that you are asking to pay $88.20. Now my questions: 1.Why the renewal fees increased when it was fixed at the time of purchasing? 2.Why do I pay more for the 3rd year renewal even when the domain is not active? 3.Why do you show different price and promise a fixed renewal amount from next year renewal at the time of purchase and suddenly you increase the amount after 2 years, and your unprofessional customer service representatives say that they can do nothing at all? 4.Why the inactive domain (already transferred month ago) still attached in my account? 5.Why your customer representative says that he cannot remove the inactive domain when I requested yesterday and supposed to handle this request after 4 hours when someone else would join duty as per him but still not deleted? 6.Would you like to check all my info and correct my renewal fees and remove the inactive domain name from my account so that I can think to continue? 7.Would you like to let me know why I have to face this kind of harassment and waste time this way? 8. Why yours customer representatives are so unprofessional? I will be waiting for your response. Thank you.
UPDATE - MochaHost tech support is unable to make MS Outlook 2019 work with the email server on either of the sites they are hosting for me. (As "proof" that MS Outlook 2019 works, they actually showed me screenshots of it supposedly working with a DIFFERENT email client from another software publisher. I have filed a formal complaint of fraud with the FTC through its website). I have been trying to set up two sites with this host over a week now. Their tech support is the absolute worst I have ever encountered. They provide virtually no help with setup. I can't get strait answers from them on where or how to upload files or transfer domains. They have a phone, but never answer it or reply to voice messages. They claim to have chat support, but their chat window never loads (if you are using a secure browser). When I complain, they insist that it is working and never check it or try to remedy the problem. Their replies to my email messages -- when they bother to reply at all -- are unresponsive to the questions asked. Either they bear little relation to the issue that I brought to their attention, or the questions are simply ignored. It seems like, when I submit a ticket on their web site, they sometimes just go in and mark it as "closed" without ever addressing the issue. And, to top it off, I think they're playing games with their pricing. I was led to believe that the plan I selected would end up costing about half what I was paying with my previous host. It has turned out to be only negligibly cheaper (a significant loss, in fact, if deduct the cost of the time they have wasted) and basically no tech support or any way to get my sites up and running. I've been dealing with web hosting companies for over 30 years and never encountered one that has been this bad right from the outset. I would have given it a score of zero, but 2 out of 10 appears to be the limit that I am allowed to post.
This is the worst hosting company I have ever seen. They behave like gang stars. Shot your site down at will without any respect for your business. Any business minded person should stay clear from them.
We always appreciate our customers sharing their experiences, both positive and negative alike! We also try our best to follow-up and even share our side of the story as well.
Both our Support staff and Managers have been involved in active communication regarding your experiences. We have provided numerous times results, screenshots, 3-rd party audits and all other possible information, all trying to prove to you that your services are in fact working as intended.
We can assure you that thousands of our clients use "MS Outlook" and have had zero issues configuring it both with, and without our assistance. If needed, we are perfectly happy to share here as well all of the relevant parts of our communication, along with all of the information and results that were sent to you regarding the issues you were seeing on your end.
Nearly all of your initial responses turned out to be false. It took you days to respond to my complaints. You only remedied them after I proved to your that you were wrong. Your "proof" that Outlook worked was from another email client. You didn't actually fix the Outlook until yesterday, after being publicly shamed for it. And, now that it's working, it's horribly slow. Furthermore, I just received my VISA statement and found that you charged me significantly more for one of the domain transfers than your invoice, buy link, and sale confirmation said they cost. And your company STILL refuses to reply to the email messages I have been sending you from the email account provided by my ISP. We are so done. If you don't refund what I have paid you by the time I have found another hosting company, or give me any trouble transferring the domains, I will post online so other potential customers see how you handle problems.
Correction. I just spoke with my bank. There was a bit of screw up with the printed invoice. MochaHost did correctly bill for the domain transfer. (Though their price is higher than the quotes I have been getting from their competitors. The only way I'll know for sure is to see if whoever I go with honors it.)
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