MassiveGRID’s Innovative Infrastructure Architecture allows us to offer true High Availability Services regardless of service, server type or operating system.
100% Uptime:
With MassiveGRID you’ll stop worrying about Downtime, for life.
Our hardware redundancy generates a no single point of failure architecture that guarantees your project’s solidity.
Cutting Edge ...
I had an incredibly helpful and friendly experience with the service provided. The support and assistance were outstanding. I greatly appreciate the support and wanted to express my gratitude for the exceptional service. Thank you so much!
We are hosting mission critical servers within MG H/A Private Cloud since 2020. Absolutely flawless, 100% uptime, prompt & quality support from UK & USA based team.
Jelastic PaaS environment is excellent for DevOps, highly cost and resource optimized.
Really very good to go, if not fascinated with public cloud services.
Thank you for your kind words and feedback about our High-Availability Private Cloud and Virtuozzo Application Platform (PaaS).
We are thrilled to hear that our service has been flawless and that our support team has met your expectations. We take great pride in ensuring that our customers have a positive experience, and it's always rewarding to hear that we've succeeded in doing so.
Thank you for your positive feedback, Quinton. Your business needs are always our top priority, and we look forward to supporting you in the most effective way.
Ticket #870358 or #409247 I'm having trouble with a server and raised the above tickets several hours ago. There has been no response. I have no method of contacting anyone or any email address, online chat, etc, that I can contact, etc.
Can someone please look into this as a matter of urgency? Where was the technical support team last night/this morning?
We are sorry to hear about the delay that you experienced.
We want to let you know that our support team is dedicated to helping all of our customers, but we do offer different levels of support depending on the needs of each business. If your plan does not include a paid support plan, we do our best to assist you, but we cannot guarantee an instant response. If you require faster and guaranteed response times, we do offer a variety of dedicated support plans that may better meet your needs.
We appreciate your patience and understanding while we worked to resolve this issue. If you have any further questions or concerns, please don't hesitate to reach out to our support team.
I understand that they say that it is best effort, but I do not understand that this best effort can be hours or even days, one of the great reasons that I will stop being your client in a short term
the same happen to me as a client, I understand that they say that it is best effort, but I do not understand that this best effort can be hours or even days, one of the great reasons that I will stop being your client in a short term
I uploaded a new Spring Boot build and attempted to deploy. This failed with an unusual error. I contacted support and after a short time was informed I would have to wait for Virtuosso who do not work weekends. On Monday - with my site being down the entire time - there were more half-hearted attempts to fix my site but none worked. I provided many error lists in my support replies and provided as much information as I could but it was a waste of my time.
Support suggested using latest Java and MySQL versions though this had nothing to do with the problem.
So, I had to resort to Plan B. I deleted my Sprint Boot node, waited for it to complete, added the Spring Boot node, waited again for it to complete, checked the built-in app worked (which is deployed as default with the container). Finally I deployed my app - which had been in the deployment manager for three full days - and everything worked.
Something happened to my Spring Boot node. It was nothing to do with me. I noticed new undocumented variables are now present so an upgrade definitely took place by massiveGRID or Virt.
Overall the platform works well but when it does not work well - and due most likely to massive or Virt - support seems to be out of its depth.
We apologize for the inconvenience caused by the Spring Boot instance in PaaS.
We're working with Virtuozzo to investigate in-depth the root cause of the issue you've encountered and resolve it permanently so it won't happen again.
In a summary, when you raised a ticket with our Support Department, the steps were:
By checking all the related logs, our Support Department found the issue at your Spring Boot instance
The issue has been escalated to Virtuozzo's Engineering department for further investigation
Virtuozzo's Engineering Team provided feedback with a solution
As soon as we heard you had a new issue, our Support Department looked into it and contacted Virtuozzo's Engineering Team
When you provided feedback that the problem was resolved after re-creating the environment, Virtuozzo's Engineering Team interrupted their investigation
Our Billing Department will contact you via email or the Ticketing System to recompense you for the interruption.
We at MassiveGRID value and appreciate all of our clients and work hard to provide them with secure, fast, and highly available services.
As a developer, I wanted to find a platform to host my application without having to worry about security and complexity. MassiveGRID’s PaaS offering made my job much easier.
By far the best cloud provider. I don’t know where I should start. From their great work or how secure and reliable their cloud servers are. I was looking for a long time for a provider that could offer me exactly what I wanted and thankfully I found MassiveGRID.
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