I was a customer for 12+ years. they used to be great. Now they have only chat support and it takes over an hour to get a simple question answered. Please find a different host company. They have gone so downhill. Do not waste your money.

I have contacted Fatcow numerous times. YouTube videos will not even show up on our website and we are a band - so this is a big problem. My other website I have for teaching piano is the same thing. YouTube videos will not show up on iOS devices. When we have a venue checking us out and there is nothing on the website for them to view our live performances….well what’s the point of having the website! Fatcow May fix it for a few days but then it’s gone again. You want to check it out for yourself? Go to http://www.theunknowns.band and see for yourself. I am sick of this. I have at least 5 or 6 case numbers. Nothing gets permanently fixed.

I have contacted support so many times, I have about 5 case numbers so far this year and STILL the same problem. This time, it only took 4 days until the problem came back. Youtube videos on our website do not display on an iphone. This happens OVER and OVER and OVER and OVER. It's just blank where they were. This is a huge problem for my band website and for my business website.

After paying my $3,500 or so for Fat Cow to set up the site the site is up and running but with spelling and gramatical errors throughout plus one or two big glitches that Fat Cow promises to fix within 24 hours each time I talk to them over the past number of month but they never follow through ...never fix the problem. So their PR people or PR firm they outsource are very polite and cordial and make promises for immediate action but there is a complete disconnect with their technical side. Its like their PR people have no authority to actually order services to your site. So a complete waste of time talking to them....they do nothing. With a non functioning site it is now having big financial implications on my company.

The glitch problem...at the bottom of the main page no matter what theme heading/page you click on ie: Become a Licencee, or International Research Corps or Become an Investor or Host a Launch .....when you click on any of these the site goes always to 'Become an Investor' page only. So the site is non usable in its current form. In addition, the spelling and gramatical errors throughout the site make the site appear unprofessional.

I agree that FatCow's web building and marketing services were a colossal rip-off. It would require many pages to explain the many ways that I feel that i was misled. The web designer was friendly but he kept making stupid mistakes. The marketing person is very nice but he told me (after I was well into the process: it took three and a half times as long to create the website than predicted) that his marketing efforts would result in zero sales. The marketing strategy is a way to get me a presence on social media but is in not intended to sell anything. As a matter of fact, for $2,400 I did not receive a single email or phone call about my artwork or book. I explained to the marketing expert that in English "marketing" has something to do with sales. But they use their own vernacular which means that marketing means taking parts of the website (which I designed and for which I wrote the text) and posting them thrice weekly on Facebook and Twitter. He didn't protect my images from being copied when they were displayed on Facebook even though I told him to. They provided me with the most minimal products possible. (For example, I was allowed 7 images of my artwork in my Gallery plus 3 sets of artwork). The tutorial that is supposed to enable me to manage my website was useless partially because I couldn't see the screen on which he was showing me how to navigate the Wordpress software and I couldn't enlarge it either. And the instructions were confusing. For instance, at one point he says that adding images is so easy that you don't have to do anything. It turns out that, of course, you do have go through the procedures necessary to add images and accomplish all of the other tasks necessary to maintaining a website. When the website was launched, only the Home page showed and no one could open any other pages. That glitch was eventually fixed but the site had already been launched so my first impression was terrible. The reviews of my book were accessible only AFTER the BUY NOW button was clicked. Therefore, the book reviews were not available to those considering buying the book. There were dozens of other problems involving the very skills that I thought I was subscribing to. A second blog was never published although I provided it. The answer was that the web builder thought he had posted it but somehow it didn't appear. Didn't he check to see if the website worked after it was launched, to see if the book reviews were where I requested them, that the second blog be posted, etc.,etc.,etc.? DO NOT, DO NOT, DO NOT use their services. The website came out well in spite of their efforts but the marketing was useless. Please let my excruciatingly painful experience at least help you make a better decision than I did. I tried to give each category zero stars.

Hosting for masochists only
Weak support, incompetent people
Difficulty refunding the money

PC

I cancelled my hosting account with them three or four years ago (or so I thought). They have continued to bill me, even after filing a BBB complaint against them a couple of months ago. They're dishonest! I would give them zero stars, if I could.

Terrible experience, lost so much money because them, woke up and my client website was hacked and by them, and they tried to make me paie for protection service from sitelock. So I made someone talk to sitelock and guess what? it was FatCow agent on the phone so they did it just to sell me service. Think before to use them, and they hosting price go so high the second year.